The E911 Watch Blog

Would it surprise you to know that the majority of companies that purchase E911 solutions from RedSky are in states where there is no legislation, or that legislation was not the motivating factor in their decision?

Comcast Business, a provider of hosted VoIP services to large enterprise and small business customers executed a poll of potential customers in the first quarter of 2014 to determine what drives businesses to move to Unified Communications or UC. UC includes voice, video, shared documentation,...

From wirelessweek.com. 

by Andrew Berg

If you make a 911 call from your cell phone in the D.C. area don't expect the dispatcher to know your location. 

Microsoft’s Lync platform is the first voice platform to deliver a small, but very important step forward in deploying NG9-1-1 in the enterprise, namely, sending the location of the 9-1-1 caller with the voice call.

As the primary method of personal communications shifts away from landlines at home to multiple cell phones in every residence, the way we communicate is changing too. A lot of us prefer to exchange text messages instead of talking. It allows us to multi-task; we can have several conversations...

A report released on Tuesday, March 25, by consultants contracted by the Los Angeles Board of Airport Commissioners, detailed the profound disarray in the emergency response to the LAX Nov. 1 shooting that left one Transportation Security Administration officer dead and several other people...

I recently had the opportunity to speak to the Texas Commission on State Emergency Communications about the incident which spurred “Kari's Law.” As many of you are aware, a nine-year-old girl tried to dial 9-1-1 from a hotel room in which her mother was being stabbed, but was unable to do so...

As we ring in the new year of 2014, the country still lacks a federal law mandating obligations and compliance for operators of multiline telephone systems (MLTS) and access to 911 services for those who live and work “behind” these systems. However, there are 18 states in the U.S. that have...

Customer service is the face of every industry and every business. You always remember that last interaction, good or bad. As I continue to hear about how business needs to pay more attention to these interactions, I wanted to share three memorable experiences from the past 24 hours that display...

Enhanced 911 compliancy is especially important for schools with multiple classrooms and especially with multiple buildings.

In recent months, law enforcement officers in the state of Vermont have tested 308 of states's 317 schools and the findings were concerning. The tests found that 93...

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