Case Study: Allina Health System’s Prescription for State-of-the-Art 911 Protection

Providing timely emergency response to 1,600 employees in their new 9-story Minneapolis headquarters high-rise is a high priority for Allina Hospitals and Clinics. Acting out of core company values of integrity, respect, trust and compassion, implementing E911 into their new Avaya IP Telephony platform was a no-brainer for Allina decision makers.

"Before we implemented our new system, we didn’t know where 911 calls originated from," says Kevin Holst, telecommunications systems manager for Allina Hospitals and Clinics. "We've now brought it down to a granular level so that, in the event of an emergency, even someone unfamiliar with our site can find someone in need quickly."

Upon reviewing the state E911 requirements and understanding the complexity of the facility with multiple floors and a variety of users (IP and traditional), Allina corporate attorneys determined that implementing E911 would be the best course of action.

What were the key motivators that precipitated Allina’s decision to implement E911?
  • Employee safety
  • State E911 requirements
  • Emergency preparedness
  • Risk management
Allina is a major healthcare provider in the state of Minnesota and western Wisconsin with employees at the headquarters complex working around-the-clock to serve a large network of hospitals, clinics, ambulatory care, community pharmacies and more. 24-hour security is provided at the facility and now with the E911 Manager in place, these on-site security guards can respond in seconds rather than minutes. They can now provide assistance in anticipation of public response as well as usher emergency responders to the proper location within the 9-story building.

Read the case study to find out more about what Allina did to protect its employees and watch for the article in the June issue of 9-1-1 Magazine. For more information about how to protect your facility, contact RedSky at 877-REDSKY1 or info@redskytech.com.


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