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Countdown To Federal E911 Legislation: New Hampshire

The FCC adopted a Report and Order on August 1, 2019. These regulations, which provide rules for Kari’s Law and Ray Baum’s Act, may be more stringent than your current state E911 legislation. However, if your state’s regulations are in fact more stringent than federal legislation, the state law then takes precedence. In essence, always aim to comply with the more stringent regulations. 


The new FCC regulations are MORE STRINGENT than the current New Hampshire state law, which we discuss below.


Countdown to Federal E911 Legislation…

Are you prepared for when the new federal E911 legislation goes into effect this September? We will be discussing a different state every Thursday, so you can get the most up-to-date E911 information about your state’s requirements, what this means for you, and what you can do to become compliant. This week we are highlighting the state where, You Live Free or Die, New Hampshire. 


New Hampshire currently requires...

Currently, there is not a state bill of legislation which requires E911 for the State of New Hampshire. However, New Hampshire has many regulations pertaining to MLTS. “When putting all of these regulations together, it is the opinion of the State of New Hampshire that each phone number is required to have accurate location information, including apartment, suite and floor information”. -State of New Hampshire, Department of Safety, Division of Emergency Services and Communications


The New Hampshire statutes referenced are as follows:


Per New Hampshire Revised Statutes Annotated 378:17-c:

"Nonpublic utility providers of telephone services using a PBX switch or similar equipment shall be considered telephone utilities for purposes of RSA 106-H:8. Nonpublic utility providers of telephone services shall comply with the telephone utility requirements of RSA 106-H:8 no later than January 1, 2007."


Continuing on to RSA 106:H-8; it states that:

"Each telephone service provider shall assure that all requests for police, fire, medical, or other emergency services received by the provider or the provider's operator services shall be transferred to the public safety answering point. Such transfer shall include the calling party's telephone number in American Standard Code for Information Interchange (ASCII) in a format recommended for data exchange by the National Emergency Number Association (NENA)." The key part of this law is "calling party's number".


Additionally, RSA 106-H:2 Section VIIdefines the Enhanced 911 system and Enhanced 911 services as: 

"a system consisting of selective routing with the capability of automatic number and location identification at a public safety answering point, which enables users of the public telecommunications system to request emergency services by dialing the digits 911."

Therefore, when putting all of this together, it is the opinion of the State of New Hampshire that each phone number is required to have accurate location information, including apartment, suite and floor information.


All states now require…

On August 1, 2019, the FCC adopted a Report and Order detailing rules for Kari’s Law and RAY BAUM’s Act. It is clear that there will berequirements for automatically providing “dispatchable location”for 9-1-1 calls from MLTS devices. Additionally, all phones must be able to directly dial 9-1-1without any additional digit, prefix, or trunk-access code beforehand, such as ‘9’. Furthermore, capable MLTS devices from which 9-1-1 is dialed must provide a notificationto a central location at the facility where the system is installed alerting another person or organization to the existence of an emergency call. 


What this means for you and your business...

If you are a business in New Hampshire, and someone calls 9-1-1 from a phone within your enterprise, there already exist peripheral regulations about providing critical information about that call. However, the FCC regulations strengthen these rules, and will further outline liabilities in terms of providing “dispatchable location” for any 9-1-1 call coming from any MLTS. As businesses trend toward mobility, a solution that tracks soft-phone locations and routes remote calls becomes even more imperative. RedSky Technologies does exactly this for your company, so you can continue to expand your business without boundaries while complying with state, and now federal, legislation. 


We cover…

RedSky works with some of the largest companies in the world, equipping them with technology to confidently grow into the future. We protect some of the largest organizations in the country. The largest insurance companies, banks, governments at local, state, and federal levels, school districts and universities, medical centers, and even airlines all trust RedSky to provide them with comprehensive E911 protection. These companies work with us because we allow them to focus on running and growing their unique organizations, while we focus on building and providing the best E911 solutions.


Are you prepared for E911? Ask your Director of IT / HR about what your plans are for this legislation, and emergency preparedness.