An emergency response coordination professional trained to receive, assess, and prioritize emergency requests for assistance, including, but not limited to:

  •  Determining the location of the emergency being reported 
  • Determining the appropriate law enforcement, fire, emergency medical, or combination of those emergency services to respond to the emergency 
  • Coordinating the implementation of that emergency response to the location of the emergency
  • Processing requests for assistance from emergency responders.
  • Also known as: 

    • Call Taker
    • Dispatcher
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