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On August 1st, 2019, the FCC released its report and order regarding E911. In it the FCC has decided to establish minimum rules for all MLTS platforms. That means every single business in the United States is now required to offer the following:
Every phone that can dial to the public switch network has to be able to dial 9-1-1. That includes all soft phones. Not sure if this applies to your phones? Jerry Eisner, our VP of Public safety has a rule called the Dominoʼs rule:
"If you can dial for pizza from your phone, then you must be able to dial 9-1-1"
Kariʼs Law requires MLTS platforms that are manufactured, imported, offered for first sale or lease, first sold or leased, or installed after February 16, 2020, to enable users to dial 9-1-1 directly, without having to dial a prefix to reach an outside line, and to provide for notification (e.g., to a front desk or security office) when a 911 call is made.
All 911 calls must provide notification to front desk, security, and/or administrative personnel.
All 911 calls must have a dispatchable location. Sec 506 of Ray Baumʼs Act defines "dispatchable location" as:
Street address - 333 N. Michigan Ave.
Floor - 16th flr
Room # or Zone - Room 1612/NE Corner
The FCC recognizes 3 different types of devices and each have their own deadline.
FAQ
Yes. Any device that can access the public switch network is expected to meet these requirements.
No. There are no exceptions.
Absolutely not. All devices must be able to dial 9-1-1 and be able to provide a dispatchable location. Organizations issuing stickers are operating outside of the law.
Great job! You took the first step in making your organization FCC compliant. You might want to familiarize yourself with the new FCC requirements by downloading our FCC regulation overview guide.
An easy way to think about the FCC regulations are the following.
One of our representatives will be reaching out to you today to learn more about your environment and answer any questions you may have.